Zycus hiring for Support Engineer, a leading provider of procurement and spend management solutions, invites applications for the position of Support Engineer through its off-campus hiring drive in Bangalore. This article provides detailed information about this exciting career opportunity, including the role, eligibility criteria, salary package, and the location.
The Role of a Support Engineer
As a Support Engineer at Zycus, you will play a crucial role in providing technical support to clients and ensuring the smooth operation of Zycus’ software solutions. This position involves troubleshooting technical issues, resolving client inquiries, and collaborating with cross-functional teams to deliver exceptional customer service.
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Eligibility Criteria for Zycus hiring for Support Engineer
To be eligible for the Support Engineer position at Zycus, you should meet the following criteria:
- Educational Qualifications: B.E/B.Tech/BCA/MCA/M.Sc or equivalent degree from a recognized institution.
- Technical Skills: Strong technical acumen and the ability to understand and troubleshoot software-related issues.
- Communication: Excellent communication skills to interact effectively with clients and internal teams.
- Problem-Solving: A knack for problem-solving and a customer-centric approach.
Job Description of Zycus hiring for Support Engineer
Zycus is hiring a Desktop Support Engineer for its internal IT team. Candidates should have good knowledge of Network and IT infrastructure and good communication skills.
Roles and Responsibilities:
- Installation, configuration, diagnosis and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows7/ Windows8, Windows10), Email (Outlook), File & Print service, MS office, and various business applications etc.
- Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc.
- Migration and Deployment of Desktops and laptops build as per company standards.
- Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.
- Supporting desktop maintenance, security maintenance, including virus updates and patch management
- Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.
Job Requirement of Zycus hiring for Support Engineer
Ideal candidate would have:
- Bachelors Degree in Engineering, Computer Science, MCA/BCA, Msc-IT
- Freshers can apply
- Nice to have 1-2 of Experience in troubleshooting operating systems, hardware & software
- Good communication skills
- Willingness to work in rotational shifts
- Experience in Office 365
- Good logical ability & time management skills
- Smart approach towards incident management
- The ability to communicate with overseas customers and problem solving ability by using remote tools like Microsoft Teams, Web Ex etc
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
- A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure: You get to work and deal with our global customers.
- Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
Zycus offers an attractive compensation package to its employees. Successful candidates for the Support Engineer role can expect a competitive starting salary of 5 LPA (Lakhs Per Annum). This not only reflects Zycus’ commitment to recognizing talent but also ensures financial stability for the employees.
The location of this opportunity is Bangalore, also known as the “Silicon Valley of India.” Bangalore is a thriving hub for technology and innovation, offering a vibrant lifestyle and numerous career prospects. It is home to many leading tech companies, making it an ideal location for professionals in the IT industry.
Zycus’ off-campus hiring for Support Engineers in Bangalore provides an excellent opportunity for individuals looking to launch their careers in a reputable organization within the technology sector. This role offers competitive compensation and the chance to work in a dynamic and customer-focused environment. If you meet the eligibility criteria and possess the required technical and communication skills, seize this opportunity to be a part of Zycus’ success story.